We are proud to offer a two year limited-manufacturer's warranty against defective merchandise from the original date of purchase either by an Article One retail partner or purchase by an end customer on the Article One website. This warranty does not cover damage or wear and tear.
If you are an end customer and purchased your Article One glasses or sunglasses from a retailer, you will need to work with the retailer on your warranty exchange.
For a warranty exchange, please contact one of our Customer Relations Associates at (810) 768-3795 or firstname.lastname@example.org. Be sure to let them know this is for a warranty exchange. They will issue an EMA and order you a new frame. Please follow the return process below.
Need a non-warranty exchange? If you are an Aritlce One retail partner, please contact your designated Account Executive for approval and your EMA number. If you are an end customer, please contact Customer Relations at the phone number and email listed above. Please follow the return process below.
Clearly label the outside of your package with the EMA number. Please note: We will only accept exchanges that display the Exchange Merchandise Authorization number (EMA) notated on the outside of the box.
Notate the EMA number on all paperwork within the returned package.
Return the frames in resaleable condition if they are for a non-warranty exchange. Please remove all markings on the demo lenses and any stickers from the frame and lenses. Please do not include any additional frames as you will not receive credit for them.
Return the package within 14 days of the issue date.
Upon receipt of your package at the Article One home office, the frames will be assessed for condition, including determining a defect by our expertly trained team.
For non-warranty exchanges: After receiving your frame, our returns team assesses the frame for “like new” condition. It is important that the frame arrives to us without SKU tags, stickers or markings on the demo lenses and in good condition.
For warranty exchanges, our experts assess the frame for defect vs. damage. Defects would be considered for breakage at solder points, breakage at fusion points, defective screw heads, etc. This list is not all-inclusive. Damaged frames would include (but are not limited to) frames broken by adjustment, frames that have been chewed on, frames that have obvious signs of wear and tear, etc.
We can only credit merchandise purchased and shipped from the Article One home office. Discontinued merchandise purchased within one year will be credited at the discounted price unless original invoice is enclosed. Merchandise returned which is not in “resaleable” condition will not be credited in full. (This does not apply to defective exchanges.) Only frames listed on the original EMA form will be credited. All others will be returned at the account’s expense. Merchandise received for credit which has been purchased over 24 months ago cannot be credited. Return credits may be applied to open balances, but cannot be used to obtain a refund.
Credits for exchanged products are typically processed within 24 business hours of receipt at Article One home office.